Love Thy Customer

Author: Dr. Rick Brinkman

Stock information

General Fields

Price : 34.95 AUD
ISBN : 9780071448024
Publisher : mcgraw
Imprint : mcgraw
Contained items :
Weight (g) : 0.389
Publication date : 16 April 2008
Dimensions : 236mm X 158mm X 18mm
Produced in : United States
RRP : 35.95
Availability date :
Out of print date :
Agency :
Product Type : books

Special Fields

Author : Dr. Rick Brinkman
Bind : Hardback
Edition : 1
Pages : 272
Session :
Deck :
Store Notes :
Translator :
Signed :

9780071448024

Description

Deals with the interactions and behaviors of service providers with their customers. This book covers communication skills and strategies for creating delight in customers, preventing customers from becoming difficult, and dealing with difficult behaviors and situations. It is intended for managers responsible for maintaining customer focus.