Love Thy Customer
Author(s): Dr. Rick Brinkman
Deals with the interactions and behaviors of service providers with their customers. This book covers communication skills and strategies for creating delight in customers, preventing customers from becoming difficult, and dealing with difficult behaviors and situations. It is intended for managers responsible for maintaining customer focus.
Product Information
General Fields
- :
- : mcgraw
- : mcgraw
- : 0.389
- : 16 April 2008
- : 236mm X 158mm X 18mm
- : United States
- : books
Special Fields
- : 272
- : 1
- : Hardback
- : Dr. Rick Brinkman