Author(s): Kerry Patterson
This is a powerful, seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression.Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence. First published 2002.
"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey
Acknowledgments Ch. 1 What's a Crucial Conversation? Ch. 2 Mastering Crucial Conversations Ch. 3 Start with the Heart Ch. 4 Learn to Look Ch. 5 Make It Safe Ch. 6 Master My Stories Ch. 7 STATE My Path Ch. 8 Explore Others' Paths Ch. 9 Move to Action Ch. 10 Putting It All Together Ch. 11 Yeah, But Ch. 12 Change Your Life End notes Index